If you are a customer in need of support please look through the FAQ's for an answer to your question.
How long does it take for new registrations to be approved?
Account activation takes 2 full business day. We now require that you provide us a copy of your Driver's License BEFORE we can process new registration account. Once received, we will verify your information and process your account to bid. You will receive a second email notification once your account is approved. Please contact us by email at email@example.com if you need to expedite your registration process.
What is the time zone for your auctions?
All items are sold in CST - Central Standard Time (Texas).
How long before my items ship?
We ship available items stored at our office every Tuesday, depending on when we receive your payment. However, most sellers DO NOT offer packing and shipping services. Please check the item listing to see if it is available. Otherwise you will need to make arrangements with a third party vendor to take care of this on your behalf.
What is a Storage Lien Certificate?
A storage lien certificate / packet is a specific type of paperwork issued by the State of Texas for towing companies where someone has abandoned a vehicle and it is left on their yard. You will take this paperwork to your local tax office to transfer the title into your name (or company name) and to register for plates. This is where you pay TT&L. The only money you will pay as a winning bidder is the amount you bid plus any additional fees listed on the auction item (Buyer’s Premium or Purchasers fee). Please note that if the items say it has a SALVAGE TITLE or is SELLING FOR PARTS ONLY, then it cannot be registered and you will also pay us sales tax.
Are there any fees / deposit required to bid on your website.
No. You only pay if you win something!
How do I cancel or modify an auto bid on an item?
As stated in the registration terms, once a bid has been placed it cannot be removed from the system. That is why there is a verification screen you must go through before submitting a bid. However, if you contact our office at 817-740-9400 we can "Freeze" an auto bid at the current amount showing on the item to prevent it from going up further. Ask for the IT dept and we can assist you. It is not something you can do yourself.
Why does the auction end time get extended?
We call that DYNAMIC CLOSING, and every item on the website is set up to extend to prevent bidders from using bid snipping programs to bid at the list second. It also make it feel more like a live auction and the item won't be marked as COMPLETED until all bidding has stopped. Please make sure you refresh your web browser until the word COMPLETED appears in red under the bidder name.
Is there a newly listed button? It can take awhile to search through the whole list looking for new auctions.
Yes - just click the JUST ADDED link at the top of the page to view newly added items in the last 24 hours.
How can I become a seller?
Contact Paula@LoneStarAuctioneers.com to see if you qualify to sell.
can't find how to pay online
Sorry - We currently do not offer online payments but hope to do so in the future.
I forget my username and password.
If you registered after Jan 2014, you can go to http://www.lsoauctions.com/findpassword.cfm to retrieve your login information. Otherwise, contact our office and we will send it to you in an email. We do not give out login information over the phone.
what is the difference between auto bid and a regular bid
An auto bid you can set a maximum amount and the system will bid for you up to that amount. A regular bid is a one time only bid. Go to http://www.lsoauctions.com/help.cfm for more information
Where can I view past auctions?
Each Seller has a link called COMPLETED in their specific category. Click on it to view items that have closed in the last 30 days.
do i need a drivers licence or will an ID suffice?
We prefer a Driver's License but will accept a State Issued ID card, Passport or Military ID.
How do you look up completed deals in past 90 days?
You can only access items that have closed in the last 30 days. If you placed a bid on the item, then you should be able to see the results in the MY ACCOUNT section under VIEW BIDDING HISTORY link for up to 60 days.
How are keys made for vehicles with no key or title?
You will need to contact a locksmith and see if they can make one for you. If not, you will need to contact a license dealer to have one made.
If your question is not listed then you may submit your question here.